Application & Programme Support Officer

About the job

• Up to $4,100 per month
• Comprehensive Insurance Coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

• Review and assess submitted applications to ensure completeness and compliance with eligibility criteria.
• Coordinate with relevant teams to clarify application details and seek additional information when required.
• Maintain accurate records of application statuses, decisions, and supporting documentation.

• Manage the application workflow, including data entry, tracking, and document management.
• Assist in the preparation of reports, summaries, and analysis related to application trends and outcomes.
• Support the implementation of improvements to streamline the application review process.

• Respond to inquiries from applicants, providing guidance on submission requirements and timelines.
• Liaise with internal teams and external stakeholders to facilitate the evaluation process.
• Assist in coordinating briefing sessions or workshops to guide stakeholders through the application process.
• Build and maintain strong relationships with a diverse range of stakeholders, including arts and heritage organisations, community groups, and event organisers.
• Provide one-on-one consultations to help applicants understand the scheme’s guidelines and tailor their proposals accordingly.
• Review draft applications and offer constructive feedback to improve alignment with the scheme’s objectives and eligibility requirements.
• Develop resources such as application guides, FAQs, and best practice examples to support applicants.

• Analyse trends in application rejections to identify common challenges faced by applicants.
• Provide feedback to refine eligibility criteria, guidelines, and communication strategies based on applicant experiences.

• Collaborate with internal teams to streamline application processes and develop tools that support a smoother applicant journey.
• Contribute to the continuous improvement of stakeholder management practices by identifying opportunities to enhance engagement and support.

• Relevant experience in Arts Management, Business, Communications, Public Policy, or a related field.
• Experience in administrative support, evaluation, grant administration or programme coordination is preferred.
• Strong organisational skills with attention to detail and accuracy
• Good communication and interpersonal skills, with the ability to provide clear, empathetic, and professional support to stakeholders.
• Strong analytical skills with the ability to identify trends and develop actionable insights.
• Ability to work collaboratively within a team and contribute to a culture of continuous improvement.
• Proficiency in Microsoft Office and using/managing database management systems