Customer Relationship Officer

About the job

Salary:

• Up to $2,700.00 per month

Roles & Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Point to point enquiries from customer
• App related issues (i.e simple technical issue, investigation of mismatch fare)
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Key Requirements:

• Having previous experience in call center is highly preferred or customer service experience
• A team player with good interpersonal and communications skills 
• Self-motivated and able to work independently with minimal supervision 

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Consultant Name: Jacintha Cheong
EA Registration Number: R1101790 
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)