Senior/Patient Service Associate, Call Centre Shared Services

About the job

Salary:

• $1,400 per month

Roles & Responsibilities:

• You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and our client’s staff, with regards to general enquiries and appointment related matters.
• You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres.
• Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Key Requirements:

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
• Candidates with Diploma in service related field can be considered for the Senior Patient Service Associate position
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners is an equal-opportunity employer. Qualified applicants will be considered without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Jacintha Cheong
EA Registration Number: R1101790
Cornerstone Global Partners Pte Ltd (EA License:: 19C9859)